Who We Are

Grahams Security Solutions Ltd (“we”, “us”, “our”) provides security, fire, CCTV, access control, IT and related technical services to residential and commercial customers.

Company number: 14952208
Website: grahamssecurity.uk
Email: finley@grahamssecurity.uk
Telephone: 07852 388061

We are committed to protecting your privacy and handling your personal data securely, lawfully and transparently.

Information We Collect

We may collect the following information when you contact us, request a quote, or receive our services:

Name and contact details (phone, email, address)

Property address and site details for installations

Details about systems you have or require

Business name and role (for commercial clients)

Payment details (where applicable)

Service and maintenance records

Emails, calls or messages between you and us

If we install or maintain CCTV systems, the footage belongs to you as the system owner.
We only access footage when you request it or where required for maintenance or legal purposes.

How We Use Your Information

We use your information to:

provide quotations and installations

respond to enquiries and provide support

schedule maintenance and servicing

manage invoices and payments

comply with legal and insurance obligations

improve our services and operations

We do not sell or trade your information.

Legal Basis for Processing

We process data under the following lawful bases:

Contract – to provide services you request

Legal obligation – tax and regulatory compliance

Legitimate interests – to operate our business

Consent – where applicable (e.g., marketing)

You may withdraw consent at any time.

Sharing Your Data

We may share data only when necessary with:

accountants and payment processors

insurers and professional advisers

subcontractors or suppliers assisting with your job

IT or hosting providers

law enforcement if legally required

All partners must handle data securely and in compliance with UK GDPR.

Data Security and Retention

We store data securely and protect it against:

unauthorised access

misuse

alteration or loss

We keep data only as long as necessary for service, legal or regulatory requirements.

CCTV Services

For CCTV installations and maintenance:

You are the Data Controller for footage

We act as Data Processor only when requested

We will not copy, download, or share footage without your consent, unless legally required

We can provide advice on signage and compliance where needed.

Your Rights (UK GDPR)

You have the right to:

access the data we hold about you

request corrections

request deletion (where legally possible)

restrict or object to processing

request data portability

lodge a complaint with the Information Commissioner’s Office (ICO)

ICO: https://ico.org.uk

Cookies & Website Tracking

Our website may use basic cookies or analytics tools to improve performance.
We do not collect unnecessary personal data without consent.

Changes to This Policy

We may update this policy from time to time. Any significant updates will be published on this page.

If you have questions about this policy or your data:

Grahams Security Solutions Ltd
Email: finley@grahamssecurity.uk
Phone: 07852 388061
Website: grahamssecurity.uk